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I contacted the support team, which totally gave me the runaround. On my two Magellans downloads were successful (although I did have to add a micro SD Card to the RV one). I will never purchase anything from Magellan again. I bought the Magellan Road Mate 7771T-LMB and tried to complete the setup by registering the unit as stated in the documentation and got an error stating “Unknown error try again later”. It also showed there were map updates available but couldn’t do the update because it was not registered. I email them as stated and got a reply the next day stating there were others with the same issue and was sending the issue to headquarters. So I returned the Magellan to the store and bought a Garmin GPS.Any phone numbers they gave me advised to contact then per e-mail, which I have over 20 e-mails with no result. Check Task Manager to see that mgn Content Manager is running. I wasn’t sure what size to buy, because some hardware is really picky about what size GB you can use. My digital camcorder stays connected using the same cable, same ports, for 6 hours to transfer 128GB of data yet this thing can't even stay connected to update a map. At this point I tried to call support as stated in the manual and the support call recording stated go to their website and email them for support then hung up on me. This is the WORST support/customer service I have ever received for any product and I thought Microsoft was bad but Magellan takes the cake…Next e-mail I received was that they cancelled the order and replace with another one. As of today April 18 2018 I have not received anything, and they are not returning any answers on my e-mail here. When I ordered the unit from Magellan they automatically transferred me factory Outlet Store for the purchase. I did the map update last weekend and it didn’t work. As with other Magellan users, they changed their Map Update program to Smart GPS Eco from Content Manager. I told him I was very unhappy and I who wanted a refund they said it would be a couple of days. I bet it don't happen so don't let them scam you too. Right out of the box it does work but will say turn left, go 9k, pull a u-turn, go back to exactly where you were, and turn left heading north back in the direction I was already going on the exact same street. After 2 weeks with receiving no replacement unit, they claimed they had never received the defective unit.Now the maps aren’t there and it is a useless ornament on an ambulance dashboard. The only response I received was a request for more information. I cannot find a customer support phone number that works. Once completed, open the C:\Magellan (or other) directory. It no longer recognizes the Road Mate-5045-LTM and I suspect other legacy products. Twice I had to send them the proof of delivery receipt from Fed Ex that it was delivered to them 11/7.Well, after screwing around for several days and many hours, here is what I came up with and it worked to update both my Roadmates. Formerly, I used the Magellan Content Manager, which worked great.
I have found this new website to be absolutely worthless so far. I was told that the website is under maintenance, but they (the Support Team) had not been given any information on when the maintenance would be completed.
I think this is the first update since this model came out.
Looks good so far, but Magellan is not very informative about what improvements are included. em I haven't had a chance to take it out yet, its in my wife's car.
I purchased the micro sd card and continued to get the same error.
They then said to delete the existing map and do it again, which I did and still received the same message. A major problem is that when a newer device is offered for sale, the company immediately drops all support for anything older.