Updating airline technology
In our review, we looked at the major domestic airlines.
We looked for features including mobile apps, mobile boarding passes, online check-in, Wi-Fi, video on demand, personal device (streaming) entertainment, live television, and power, as well the use of social media and any extras like airport upgrades.
Although Americans now fly more than ever before, the amenities passengers once expected from domestic airlines in the United States are slowly disappearing or only available to premium fliers.
But while the pretzels and leg room may be shrinking, one amenity has only been growing: tech in the air.
“I think we are the first airline to do it,” Chief Executive Goh Choon Phong told the Singapore Airshow Aviation Leadership Summit, a gathering of aviation leaders on the eve of Asia’s largest air show.
Singapore Airlines last month said it will invest “hundreds of millions” of dollars in digital technology over several years as part of a broader transformation designed to remain competitive against global rivals.
From in-flight Wi-Fi and streaming entertainment on demand, to social networking-based customer service and mobile apps, tech abounds.
And it’s not just about fliers wanting to stay connected.
We incorrectly stated in our original article that Virgin America did not offer live television and mobile boarding passes – it does (thanks VA). Having already taken the number-one spot, this update only reinforces our awarding the airline as our most techie airline.
When asked by the Associated Press early in the day whether fliers should continue with those precautions, an airline spokesman said customers should expect a normal day Monday.
Are Airline Passengers Ready to Climb Into Flying Bunk Beds?
As technology evolves quickly, today’s most techie airlines could become tomorrow’s laggards.
During our research, we noticed select trends happening across the board. Social media has become a powerful tool for airlines not just for publicizing real-time news like flight delays but also to assist customers with their travel plans.